Frequently Asked Questions

These are some of the most common questions that our support team receives in regard to the MatBoss iPad app and users’ online accounts. If you don’t find the answers to your questions here, check out our MatBoss University video library or submit a support ticket.

Login, Password & Account Settings

If you have forgotten your Username, you could try to search your emails with the following words: “Welcome to Team MatBoss.”  It was in the Welcome letter that listed your Username. If unable to find in your emails, click here to submit a support ticket

If you remember your Username, but have forgotten your password, within the Login Screen is a  location to click on: “Forgot Password.”  The Coach listed as the primary contact will be sent an email to direct you to Reset your Password.  If you are not receiving an email at expected email address, click here to submit a Support Ticket

We have created the MatBoss app with 2 Account Levels: 1) All Coaches and 2) Wrestlers.  All Coaches will use the Same Login information and Editing capabilities.  Multiple coaches can be logged in to the Account at the same time.

Last year’s wrestlers will simply login with their same Username and Password from Last year.

If they have forgotten their Password–> On the Login Screen –> Enter their Username and Click on “Forgot Password”.  If they have forgotten their Username –> Coaches can go to Online Acct on computer, Click on Roster –> To the Right of the Wrestler, Click on Edit.  Their Username appears near lower Left (see insert).  An Alternate password also shows in Lower Right.

The wrestler will go to the Login page and click on “Create a Wrestler Account”  (near the bottom).

Enter First and Last name as they are appear in the Team Roster.  Enter Email address, create a Username and Password.  Enter the Team Code that Coaches will give to you. (Coaches, your Team Code was listed on the Welcome letter and also, located in Account Settings under Account info).  We also have a MB Tutorial illustrating the process: 8.0 – Wrestler Login

Wrestlers can access their account on any computer, smartphone or Chromebook using either Google Chrome or FireFox as the browser.  And using the MatBoss Viewer App on iPhones and iPads (available free in the App store).  

If they have forgotten their Username, Coaches can go to Online Acct on computer.  Click on Roster.  To the Right of the Wrestler, Click on Edit.  Their Username appears near lower left.

An Alternate password also shows in Lower Right that can be used. 

Last year’s wrestlers will login with their same Username and Password from last year.

If they have forgotten their password, on the Login Screen, enter their Username and Click on “Forgot Password”.  They will be sent an email to Reset their Password.

Go to your Online Account Settings, click on the Login Info tab.  Enter your new Password in the Change Password location. (Must be 8-24 characters and at least one must be a number)

Click on Save Account Settings button in the lower left.

Online Account Setup

In your Online Account, Go to Roster, for the wrestler, Click on Edit.  Under Select Level, Click on the pull down and select Former.  This allows for all stats and video to stay stored in your team’s account.  Then, on each of your iPads, go to the Roster screen and click on Sync Roster in upper left.  Former wrestlers will be able to access their matches, as long as your team is a member of MatBoss.

You will need to submit a support ticket, and we will delete the duplicate name(s) for you.

The short answer is yes. However, you will need to dedicate one of your scorebooks to the middle school so that their matches don’t get mixed in with your high school ones. Also, they will have to be added to your roster, which could result a very long list when you’re trying to select a name. To alleviate these issues, we do offer a separate middle school account for $249 to those who already have a high school account.

There is no limit to the number of wrestlers.

The short answer is yes. However, you will need to dedicate one of your scorebooks to the middle school so that their matches don’t get mixed in with your high school ones. Also, they will have to be added to your roster, which could result a very long list when you’re trying to select a name. To alleviate these issues, we do offer a separate middle school account for $249 to those who already have a high school account.

The best option is to have a separate account for your middle school level.  We offer the second subscription for $249 to those who have high school MatBoss accounts. This would be a completely separate account with its own roster, schedules, statistics, bulletin board, etc. Contact Sales@MatBossApp.com to purchase a $249 add-on subscription for your middle school or junior high program.  If you have both your high school and middle school teams using the same MatBoss account, the system will see your roster as the same for both. In other words, when you go to create matches, everyone will show up in the dropdown menus.

No, there is no limit to the amount of video.  As long as your program stays with MatBoss, the Stats and Video will be always be accessible.

If you Connected your iPad(s) to your account before you changed the names in Scorebook Preferences in your Online Account, they will read A-Squad, B-Squad, C-Squad, Practice, Scouting.  If you want your Scorebooks on your iPad(s) to match what you have designated in your Online Account:  

Option 1: On your iPad, in Settings, under Scorebook Information, Click on the Scorebook name you would like to change and type in the same name as you have listed in Scorebook Preferences.

Option 2: Verify that All Matches/Events have Uploaded successfully. Then, click on the MatBoss Settings.  In upper right, Click on Disconnect, then Connect and enter your Team’s information.

Yes, follow the MatBoss Video Tutorial: 2.1 – Roster Setup for Non-TrackWrestling Users

Be sure the names are spelled the same as in TW.  When you import your wrestlers from TW, you will match up those wrestlers.

In your Online Account, go to Account Settings (upper right, near Coach’s name), click on Team User Settings. You may choose either to have:  Wrestlers can watch ALL video, or

Wrestlers can watch only their own video.

In your Online Account, go to Account Settings (upper right, near Coach’s name), click on Account Info.  You may choose either:  Keep our matches private (don’t release to public sites), or uncheck the box, for viewing on the MatBoss Viewer app by the public (i.e. parents, grandparents and College coaches)

In your Online Account, go to Account Settings (upper right, near Coach’s name), click on Contact Info.  Under Media Contacts, enter the email addresses of any and all individuals you would like to send any Reports.  Include your own email to see what others see.  You can always delete any emails from the group list when sending Reports.

As this title implies, this is for Coaches wanting to take the MatBoss system to a more advanced level.  Advanced Tags to be used, are added In your Online Account.  Go to Account Settings (upper right, near Coach’s name), click on Advanced Tags.  The best explanation to using Advanced tags is illustrated in the MB University Video:  9.1 – Advanced Tagging

Even though the Match Videos are compressed in the MatBoss system, they are large files that may take several hours to Upload.  In order to have the Upload to proceed as smoothly as possible, it is best to find the most stable WiFi connection location to perform the Upload.  Using a free app such as Ookla, run the Speed test to determine the Upload Speed in the location you prefer to perform the Upload and at the time you plan to Upload.  A steady speed of 5 mbps is the recommended minimum.  You should test other locations to find the BEST place to Upload.  Usually schools are more reliable than home WiFi, unless Firewalls prevent the Upload process.

Click on the Settings icon of the iPad.  On the left side, click on Privacy, click on Microphone, then click to turn the Microphone Off (not green).  Turning off the audio will result in approx. 30% reduction in the file size, aiding in faster Upload times.

System Requirements

Access on your computer (Mac, Windows PC or Chromebook), using Google Chrome as the browser. FireFox will work as the browser, with limited use of the Telestrator.

Apple iPad with a minimum of 4 GB of available storage, running iOS 9.3.2 or higher, and the most current version of the MatBoss app.

You may use an unlimited number of iPads with your account.  They must meet the minimum requirements as listed above and be connected to your account.

An empty 16 GB iPad will store about 40-50 matches.  Match storage capability is affected by the iPad’s overall available storage, which can be monitored within the MatBoss app video recording screen via the storage gas tank located near the bottom of the screen, and in your iPad settings by the following path: Settings > General > iPad Storage or Settings > General > Storage and iCloud Usage (depending on your iOS).

Most iPad models work well with MatBoss. We are finding, however, that the older models have become obsolete. So we recommend the iPad Mini 2, Mini 3, Mini 4, Air, Air 2, the iPad 3rd Generation, iPad 4th Generation or iPad Pro (although it is a nice device, we do not recommend the larger iPad Pro because it is too large for most tripods).

Complete events should be deleted off the iPads after the successful upload:

  • Go to Online Account and verify that all match videos have successfully uploaded
  • Go to correct Scorebook on MatBoss
  • Lightly touch on the Event, slide to the left and click on Remove

This will clear the match videos from the iPads, making room for next events and keeping the iPad running smoothly.

Most iPad models work well with MatBoss. We are finding, however, that the older models have become obsolete. So we recommend the following iPads (all devices should upgrade to the highest iOS possible).

  • iPad Air (full-size)
  • iPad Air 2 (full-size)
  • iPad (2017 model/ 5th Gen)
  • iPad Mini 2
  • iPad Mini 3
  • iPad Mini 4
  • iPad Pro (9.7″)
  • iPad Pro (10.5″)
  • iPad Pro (12.9″)

The following devices cannot run iOS 11, and so we cannot guarantee whether they will work well with the MatBoss application:

  • iPad Mini 1
  • iPad (full-size) 3rd Gen
  • iPad (full-size) 4th Gen

Please DO NOT use the following models for MatBoss:

  • iPad 1
  • iPad 2 (full-size)

TrackWrestling

With dual meet tournaments, individual duals will not show up in the import from TrackWrestling because MatBoss treats every individual dual meet as a separate event. Since the dual meets in those tournaments have not been created yet, the event is basically empty and there isn’t anything to import at this time.  Since you probably don’t know who you’ll be wrestling until that day, here are the instructions for creating, recording and uploading the Event:

  • On your iPad, go to your correct Scorebook, click on Add Event (upper right) and enter correct information.  
  • Create and record the matches for the Event.  
  • Once your Uploads have completed, create a Support ticket requesting the Export with opponent’s name and date of the Event.  
  • We will prepare the Event and notify you when you able to perform the Export to TrackWrestling.

You will not need to export your stats to TrackWrestling for those events run by Track.  

Not at this time. We will look to this possibility in a future upgrade.

Bitnami